Below you will find a list of frequently asked questions and their answers prepared to resolve recurring doubts users have about our services.
No. You can place your order as a guest or create an account to facilitate future purchases and access your order history.
If the order has not yet been prepared, you can request a modification or cancellation by contacting our customer service as soon as possible.
We offer several communication channels, including WhatsApp, accessible directly from our website, so you can manage your request quickly, conveniently, and directly.
Once the purchase process is completed, you will receive a confirmation email with all the order details.
We offer domestic and international shipping. The available countries are automatically displayed during the checkout process.
- Domestic shipping: between 24 and 72 business hours.
- International shipping: delivery times may vary depending on the destination country.
Yes. Once shipped, you will receive an email with the tracking number to check the shipment status at any time.
We accept secure payment methods such as credit/debit cards and electronic payment platforms available on the website.
Yes. We use secure payment gateways and encryption protocols that guarantee the protection of your personal and banking data.
You have 14 calendar days from receipt of the order to exercise your right of withdrawal.
It must be unopened, retain its original seal, and be in perfect condition.
Unless there is an error on the part of WheyLand, return shipping costs are borne by the customer.
Yes. All WheyLand products comply with current European legislation on food supplements, including ingredients, labeling, and permitted claims.
WheyLand products are manufactured at the facilities of Star Nutraceuticals, a laboratory belonging to the Sports Nutrition House group, under strict quality and food safety standards. The manufacturing process complies with GMP (Good Manufacturing Practices) and HACCP certifications, ensuring control, traceability, and safety at all stages of production.
Yes, provided they are consumed following the recommended usage guidelines and as part of a balanced diet and healthy lifestyle.
Yes. Many products can be combined while respecting the recommended dosages. Additionally, we offer goal-oriented packs.
We offer gluten-free products. This information is clearly indicated on each product page.
Some products naturally contain lactose. We also offer low-lactose or lactose-free options, especially in isolated proteins.
Yes. Many products are suitable for vegetarians and some are 100% vegan. This information is clearly specified on each product.
You can contact our team through the Help / Contact section of the website. We will be happy to assist you.
Yes. At WheyLand, we offer personalized guidance through our team of professionals specialized in sports nutrition and dietetics, who will help you choose the most suitable products according to your goal, activity level, and individual needs.
This service is informative and advisory in nature and does not replace diagnosis, treatment, or guidelines provided by healthcare professionals in cases of medical conditions, pregnancy, or other specific clinical situations.
No. Food supplements should not be used as substitutes for a varied and balanced diet or a healthy lifestyle.
