Terms of service

1. Purpose of the website

This website, WHEYLAND.COM, owned by Wheyland®, aims to sell dietary supplements, sports nutrition, and products related to well-being and physical performance online.

Use of the website implies full acceptance of these Terms of Service. If you do not agree with them, you must refrain from using the website.

2. Terms of use

The user agrees to:

  • Use the website in accordance with the law, good faith, and public order.

  • Not use the content for illegal, fraudulent purposes or in ways that may harm the image of Wheyland®.

  • Not perform actions that could damage, overload, or disable the website’s functionality.

Wheyland® reserves the right to modify, update, or remove content, features, or services without prior notice.

3. Purchase process

The user can purchase products through the website’s shopping cart. The process includes:

  1. Product selection

  2. Confirmation of shipping details

  3. Choice of payment method

  4. Completion of the purchase

Order confirmation constitutes a sales contract between the user and Wheyland®.

Wheyland® may reject orders in cases such as out-of-stock items, incorrect information, or suspicious activity.

4. Prices and payments

All prices include the applicable VAT.
The user can make payment via:

  • Bank card

  • PayPal

  • Bizum (if activated)

  • Other methods available at checkout

Transactions are processed through secure gateways. Wheyland® does not store users’ banking information.

5. Shipping

Shipments are carried out through shipping agencies selected by Wheyland®.
Delivery times and costs are displayed during the purchase.

Wheyland® is not responsible for delays beyond the company’s control (strikes, logistical congestion, force majeure, incorrect delivery information, etc.).

6. Return and withdrawal policy

The terms detailed in the Returns and Exchanges Policy apply, including:

  • Right of withdrawal within 14 calendar days.

  • Return costs borne by the customer.

  • Nutrition products accepted only unopened and with original seal.

  • Refund process according to current regulations.

7. Products excluded from the right of withdrawal

According to art. 103 of the LGDCU, returns are not accepted for:

  • Opened, manipulated, or unsealed products.

  • Products that cannot be reintroduced to the market for hygiene or food safety reasons.

  • Promotional gifts returned separately from the order.

  • Customized products.

8. User responsibilities

The user guarantees that:

  • They are over 18 years old.

  • The information provided is truthful and up-to-date.

  • They will use the products according to the manufacturer’s instructions.

Misuse of products is the sole responsibility of the user.

9. Disclaimer and limitation of liability

Wheyland® does not guarantee:

  • Continuous availability of the website.

  • Absence of technical errors or interruptions.

  • Absence of malware due to external factors.

Wheyland® is not responsible for:

  • Damages resulting from misuse of the website or products.

  • Loss of user data.

  • Typographical or stock errors due to computer failures.

10. Intellectual and industrial property

All content on the website (images, texts, logos, designs, trademarks, graphics, videos…) is the exclusive property of Wheyland® or has authorized third-party rights.

Total or partial reproduction without express permission is prohibited.

11. Data protection

The processing of personal data is governed by the Privacy Policy, prepared in accordance with the GDPR and Organic Law 3/2018.

The user agrees that use of the website implies the processing of their data for:

  • Order management

  • Sending communications related to their purchase

  • Customer service

  • Statistics and service improvement

12. Changes to the Terms of Service

Wheyland® may update these terms at any time. The current version will always be the one published on the website at the time of use.

13. Applicable law and jurisdiction

These Terms are governed by Spanish law.
For dispute resolution, both parties submit to the Courts and Tribunals of the consumer’s domicile.